What do I do if my item(s) arrives damaged?
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We're sorry — that shouldn't happen, and we'll put it right.
The quickest way to sort it is to open your order and choose Report a problem. You can tell us exactly which items are affected, add a photo, and say whether you'd prefer a replacement or a refund. That gives our team everything they need in one go, so there's no back and forth.
A photo really does help — it's usually the difference between us resolving it the same day and having to email you for more detail.
If you'd rather not sign in, you can send us a message instead. Please include your order number and a description of the damage.
We may not always be able to replace the exact item if it's since sold out, but we'll always make it right.